How to Add More Value to Your Business Phone System

How to Add More Value to Your Business Phone System
When it comes to most businesses, the telephone is the most important piece of business equipment. Business phone systems help businesses connect to the world, so it is important that businesses maximize the value of that system. There are a host of basic and advanced features that can add value to a business phone system.

Some of the most basic features include; Auto Attendant, Conferencing, Auto Directory, and a back-up battery. One of the most basic features is refereed to as Auto Attendant. This feature allows callers to access a list of options using their phones key pad. Auto Attendant usually takes the place of a secretary answering the phone. Conferencing is a feature that enables two or more lines to join in on the same conversation. For most systems the default number of lines is two, but this can be modified to fit a business’ needs. Another basic feature to any business phone system is Auto Directory. Auto Directory gives callers the option of dialing a parties extension directly or searching via name. The final feature every business phone system should have is a back-up battery. This battery usually lasts about 60 minutes, and will keep the phones active in the event of a power loss.

Advanced features will improve customer service and help save time with the abilities these features will enable. Some of these features include, Remote Location, find Me/Follow Me, and Computer Telephone Integration. Remote Location allows connections to offsite employees or small remote offices by dialing an internal extension. Find Me / Follow Me enables employees to forward their phone to another phone, cell phone, or home phone. Computer Telephone Integration (CTI) gives the phone system the ability to interact with a computer system. it allows users to click on a telephone number on the screen and the phone system automatically dials the number. Furthermore when a customer calls in, the phone number from the Caller-ID is passed to the computer and the customer’s account is automatically displayed on the screen before the employee answers the phone.

A business’ phone system is the key to maximize customer service and client support. Every business phone system should incorporate the above features to maximize value.